Six practice areas. One operating system for change.

We're organised around five disciplines that, taken together, cover the full lifecycle of an enterprise change programme — from strategy through to the systems that run after we leave.

01 · Customer Engagement 02 · Digital Transformation 03 · Software Development 04 · Managed IT 05 · Cyber Security 06 · ICT Consultancy
PRACTICE 01

Customer Engagement Transformation

The frontline is where strategy meets reality. We help our clients design service experiences that compound loyalty — across branches, call centres, mobile apps, and the spaces in between.

  • Experience strategyVoice-of-customer research, journey mapping, moment-of-truth analysis.
  • Contact centre transformationOmnichannel design, agent enablement, AI-assisted routing, QA frameworks.
  • Digital channelsSelf-service portals, mobile app UX, conversational interfaces.
  • Service measurementNPS, CSAT, CES instrumentation; closed-loop feedback systems.
Discuss a programme Related case studies
PRACTICE 02

Digital Transformation

Software, data, and automation programmes delivered end-to-end. Our engineers and architects work alongside your teams to ship — we are not the "strategy slides" consultancy that hands you a Gantt chart and walks away.

  • Cloud & platformAWS, Azure and on-prem reference architectures; migration roadmaps; cost optimisation.
  • Process re-engineeringCurrent-state mapping, target operating model, change communications and capability building.
  • Data & analyticsData warehouses, BI, MLOps; turning operational data into decisions executives actually use.
  • AutomationRPA, workflow orchestration, document processing, and a healthy scepticism of bots-for-bots'-sake.
Discuss a programme Or see Arton ERP
PRACTICE 03

Software Development

Custom enterprise applications, internal tools and customer-facing products — engineered, tested, deployed and supported. We staff full delivery teams from our Nairobi engineering practice; senior architects stay on the project end-to-end.

  • Web & mobile applicationsReact, Next.js, Flutter, native iOS / Android. Accessibility and offline support built in.
  • Enterprise integrationsREST & event-driven APIs, M-Pesa rails, KRA eTIMS, banking core systems, ERP & CRM platforms.
  • DevOps & reliabilityCI/CD, infrastructure-as-code, observability, SRE practices, secure-by-default deployments.
  • Quality & handoverAutomated testing, security review, performance budgets, and a documented operational runbook on day one.
Scope a build Related case studies
PRACTICE 04

Managed IT Services

A senior, accountable team running your IT operations at a predictable monthly cost. We take ownership of the SLAs and the on-call rota, so your in-house team can focus on the things that move the business.

  • Service deskTiered support, ITIL processes, asset management, and quarterly service reviews.
  • Infrastructure opsMonitoring, patching, backup & recovery, capacity planning, vendor management.
  • End-user computingDevice lifecycle, identity, M365 / Workspace administration, onboarding and offboarding.
  • Cloud operationsFinOps, cost-and-usage reviews, environment hygiene, and DevOps tooling.
Discuss a programme
PRACTICE 05

Cyber Security

The threat model for mid-market enterprises has changed. We help you adopt controls that match the risk you actually carry — and the team that monitors them around the clock.

  • Strategy & governanceRisk assessments, ISO 27001 / NIST CSF programmes, policy and control design.
  • Managed detection & response24/7 SOC, SIEM tuning, threat hunting, incident response runbooks.
  • Offensive testingPenetration testing, red-teaming, attack-surface scanning, phishing simulations.
  • PeopleAwareness training, executive coaching, and tabletop exercises for the people who'll be in the room when it happens.
Discuss a programme
PRACTICE 06

ICT Consultancy

Independent technology advisory — strategy, architecture, vendor selection and audit. Where most consultancies advise the platform they want to sell you, we sit on your side of the table.

  • Technology strategyIT operating model, target architecture, three-year roadmap and investment case.
  • Vendor selection & procurementRFP design, bid evaluation, contract negotiation — independent of any specific software vendor.
  • Architecture reviewIndependent audits of major platforms — performance, security, scalability and total cost of ownership.
  • Programme assuranceIndependent oversight of in-flight programmes; quarterly readouts to the executive committee or board.
Discuss an advisory engagement
How we work

A four-step rhythm we apply to every engagement.

01

Listen

Two weeks of structured interviews, document review, and a fly-on-the-wall observation phase. We come back with a perspective, not a proposal.

02

Map

Current-state diagnostic and target-state design, costed and time-boxed. Every recommendation tied to a measurable business outcome.

03

Build

Senior practitioners deliver alongside your team. We co-build the new operating model rather than handing over a binder.

04

Hand over

Knowledge transfer is contractual, not optional. We're done when your team can run the new state without us in the room.

Not sure where to start?

Tell us what's broken and we'll point you to the right practice — or tell you honestly that we're not the right fit.

Talk to a partner

Looking for a product, not a programme?

Arton ERP is our enterprise resource planning suite — finance, HR, supply chain and CRM, built for the African mid-market.

See Arton ERP