Insurance practice · General, life, health, reinsurance

Underwrite faster, settle fairer, report cleaner.

Our insurance practice partners with general, life and health carriers across East Africa to modernise core systems, automate claims and unlock the data needed to price and reserve correctly.

Policy admin · Premia, eBaoTechClaims automationIRA & IFRS 17 reportingBancassurance integrations
Insurance policy review — African financial services and risk management
What we hear from clients

Recurring challenges in insurance.

Manual claims, long settlement

Motor claims still average 11 days across the market. Customer expectations and regulator scrutiny now push for under-72-hour.

Underwriting starved of data

Pricing models rely on stale, incomplete data. New entrants are using telematics and behavioural data to underwrite better.

IFRS 17 + IRA reporting load

New standards require finance, actuarial and IT to share a data model that most carriers never built.

How we help

Services we apply in Insurance.

A starting menu — every engagement is shaped to your specific operating model and regulatory context.

Core policy administration

Implementation, configuration and integration of leading policy-admin platforms.

Claims automation

Document AI, workflow orchestration, fraud scoring, customer self-service.

Underwriting analytics

Pricing models, telematics integrations, exposure analytics.

IFRS 17 readiness

Data model, calculation engines, GMM/PAA reporting, finance/actuarial reconciliation.

Bancassurance integrations

Real-time policy issuance and premium reconciliation between banks and carriers.

Customer experience

Self-service portals, mobile apps, agent enablement, omnichannel CX programmes.

Outcomes worth quoting

Some of what we’ve delivered.

11d → 36h
Motor claims turnaround
62%
Claims auto-adjudicated
+19 pts
Customer satisfaction
6
Active client programmes
Selected work

Case studies in this practice.

Sample clients

Some of the names we’ve worked with.

Selected for illustration. Most of our engagements are confidential.

Britam
Jubilee
Sanlam
APA Insurance
UAP Old Mutual
Liberty Kenya

Work with our Insurance practice.

Send a one-paragraph brief. We’ll respond within a working day with a sharp question or two.