Telecom practice · MNO, MVNO, ISP

BSS, OSS and mobile-money platforms built for the African telecom market.

We work with mobile network operators, MVNOs and ISPs across the region on the platforms that monetise their network — billing, charging, mobile money, fraud and customer experience.

BSS · billing, CRM, chargingOSS · network ops, assuranceMobile money · M-Pesa, Airtel MoneyFraud management
Network rack infrastructure — African telecommunications and connectivity
What we hear from clients

Recurring challenges in telecommunications.

Legacy BSS is the bottleneck

Network teams can spin up new technology faster than commercial teams can monetise it. Billing is usually the rate-limiting step.

Mobile money is the platform

M-Pesa is no longer just a payment rail — it’s the primary financial interface for most African consumers. Telcos need fintech operating models.

Fraud is industrialised

Telecom fraud syndicates now operate at scale across borders. Detection latency has to shift from days to minutes.

How we help

Services we apply in Telecommunications.

A starting menu — every engagement is shaped to your specific operating model and regulatory context.

BSS / OSS modernisation

Convergent billing, charging, customer care and order management — design, build and migration.

Mobile money platform

Switch, wallet, B2B/B2C/B2P flows, agent network, customer support.

Network analytics

Customer experience analytics, traffic patterns, churn prediction.

Fraud management

Real-time rules + ML, case management, cross-operator collaboration.

Digital channels

App, USSD, web self-service and contact-centre transformation.

Regulatory engineering

CAK and central-bank reporting, KYC alignment for SIM and mobile money.

Outcomes worth quoting

Some of what we’ve delivered.

< 2 min
Real-time fraud detection
+24%
Self-service deflection
2
Anchor MNO clients
3
Mobile-money rails integrated
Selected work

Case studies in this practice.

Sample clients

Some of the names we’ve worked with.

Selected for illustration. Most of our engagements are confidential.

Safaricom
Airtel Africa
Telkom Kenya
MTN Uganda
Halotel
Liquid Telecom

Work with our Telecommunications practice.

Send a one-paragraph brief. We’ll respond within a working day with a sharp question or two.