Practice 04 · Service desk, infra, cloud ops

A senior team running your IT — at a predictable monthly cost.

We take ownership of the SLAs and the on-call rota so your in-house team can focus on the things that move the business. ITIL processes, quarterly executive reviews, no surprises.

Discuss a programme See case studies
ITIL-aligned service deskCloud & infra operationsEnd-user computing99.9% SLAs
Arton Technologies engineering team — managed IT operations
What we do

Six sub-capabilities inside the practice.

Engage one or the whole bench — most engagements blend two or three.

Service desk

Tiered support, asset management, quarterly service reviews.

  • L1-L3 support
  • Asset & inventory
  • Knowledge base
  • Quarterly reviews

Infrastructure operations

Monitoring, patching, backup & recovery, vendor management.

  • 24/7 monitoring
  • Patch & vulnerability management
  • Backup & DR
  • Vendor co-ordination

End-user computing

Device lifecycle, identity, M365 / Workspace, onboarding & offboarding.

  • Device fleet management
  • Identity & MFA
  • M365 / Workspace admin
  • Joiner/mover/leaver flows

Cloud operations

FinOps, cost-usage reviews, environment hygiene, DevOps tooling.

  • Cloud cost optimisation
  • Tagging & governance
  • Multi-account / multi-sub
  • DevOps platform

Network & connectivity

WAN, SD-WAN, Wi-Fi, secure remote access.

  • SD-WAN
  • Branch & campus network
  • Zero-trust access
  • Remote work

Compliance & reporting

Audit packs, ISMS evidence, exec reporting.

  • ISO 27001 evidence
  • Audit readiness
  • Monthly KPI reports
  • Risk register
Approach

A four-step rhythm we apply to every engagement.

01

Transition-in

Discovery, knowledge transfer, baseline KPIs. 4-6 weeks.

02

Stabilise

Tickets, SLAs, monitoring, hygiene fixes. First 90 days.

03

Optimise

Automation, cost reduction, knowledge base, problem management.

04

Mature

Strategic IT advisor relationship; quarterly executive reviews.

Outcomes worth quoting

Some of what we’ve delivered.

99.95%
Composite SLA achievement
<15 min
P1 response time
24/7
Coverage
NPS +52
End-user satisfaction
Related work

Case studies that show this in action.

Fintech security operations — East African digital lenderFintech

A 24/7 SOC for an East African digital lender

Read case study
FAQ

Things prospective clients ask us.

Can you take over support of an existing environment?
Yes. About 60% of our managed-services engagements are transitions from an in-house team or another MSP. We follow a structured 4-6 week transition-in process.
How is pricing structured?
Per-user / per-device / per-service. We will give you a fixed monthly fee at the start of a 12-month term, with quarterly reviews on volumes.
Do you handle on-prem only, cloud only, or both?
Both. Most of our clients run hybrid environments — we manage AWS, Azure, GCP and on-prem from one team.

Engage our Managed IT Services practice.

Tell us the problem in plain English. We’ll come back with a perspective and a sharp question.