Hospitality practice · Hotels, lodges, tour operators

Booking to checkout — designed end-to-end.

Safari lodges, urban hotels and tour operators across East Africa rely on Arton for guest-experience programmes, PMS integrations, loyalty platforms and ops automation.

PMS · Opera, Protel, CloudbedsBooking engines & OTAGuest CX designF&B and back-of-house
Modern hotel lobby — African hospitality and tourism guest experience
What we hear from clients

Recurring challenges in travel & hospitality.

Booking fragmentation

OTAs vs. direct vs. travel agents — most properties optimise one and starve the other two.

Guest data trapped in PMS

CRM and loyalty programmes can’t see what’s in the PMS, so personalisation never materialises.

F&B is a black hole

Restaurant ops live in spreadsheets. Margin leaks at every step from procurement to plate.

How we help

Services we apply in Travel & Hospitality.

A starting menu — every engagement is shaped to your specific operating model and regulatory context.

PMS implementation

Opera, Protel, Cloudbeds, RDP — design, configuration, integration, training.

Booking & channel manager

OTA, direct, travel-agent integrations; rate parity, inventory sync.

Guest experience design

Pre-arrival, in-stay, post-stay journey mapping; mobile check-in, in-room IoT.

Loyalty platforms

Member acquisition, tiering, partnerships with airlines and credit cards.

F&B operations

POS, inventory, recipe costing, supplier integrations.

Group reporting

Daily flash, property comparison, RevPAR analytics for multi-property groups.

Outcomes worth quoting

Some of what we’ve delivered.

+31%
Direct bookings
+18 pts
Guest NPS
4
Active client groups
11 mo
CX programme duration
Selected work

Case studies in this practice.

Sample clients

Some of the names we’ve worked with.

Selected for illustration. Most of our engagements are confidential.

Serena Hotels
Sarova Group
Heritage Hotels
Asilia Africa
Sun Africa
Hemingways

Work with our Travel & Hospitality practice.

Send a one-paragraph brief. We’ll respond within a working day with a sharp question or two.